phcrown Privacy Policy – How We Handle Your Personal Data
Last updated: 2025. This Privacy Policy explains what personal information phcrown collects, how we use it, and the rights you have as a player based in the Philippines. By using our platform, you agree to the practices described here. If you have questions, visit our FAQ page or review our Terms and Conditions.
What We Collect and Why
Account Information
When you register on phcrown, we collect your name, date of birth, email address, and contact details. This information is required to create and verify your account, confirm your eligibility to use the platform, and ensure that only authorised players can access their accounts. We may also ask for a government-issued ID during the identity verification process, which is a standard requirement for responsible online platforms serving Filipino players. All registration data is stored securely and used only for the purposes described in this policy. You can request a review or correction of your account information at any time.
Transaction Data
Every deposit and withdrawal you make on phcrown generates a transaction record that we retain for security, fraud prevention, and regulatory compliance purposes. This includes the amount, date, payment method reference, and account balance changes associated with each transaction. We do not store full payment card numbers or sensitive banking credentials on our servers — payment processing is handled through secure third-party providers. Transaction records may be reviewed by our compliance team if there is a reason to investigate unusual account activity. Keeping accurate transaction records also allows us to resolve any disputes about your account balance quickly and fairly.
Device and Usage Data
When you access phcrown from your mobile device or browser, we automatically collect certain technical information such as your IP address, device type, operating system, browser version, and the pages you visit within the platform. This data helps us optimise the mobile experience for Filipino players, diagnose technical issues, and improve platform performance over time. Usage data is analysed in aggregate and is not used to identify you personally unless thereis a specific security or compliance reason to do so. We do not sell device or usage data to advertisers or third-party marketing companies. You can limit certain types of data collection by adjusting your browser or device privacy settings, though this may affect how some features of the platform work.
Communications Data
If you contact our support team or submit a query through the platform, we retain a record of that communication to help us respond accurately and track the resolution of your concern. This includes any messages, attachments, or account details you share when reaching out for help. Communication records are used solely for customer service purposes and are not shared with third parties for marketing. We may also send you account-related notifications such as deposit confirmations, withdrawal updates, or security alerts — these are essential service messages and are not promotional in nature. If you have questions about how your communications are stored, you can find more information on our FAQ page.
How We Use Your Data and Your Rights
How We Use Your Information
phcrown uses the personal data we collect to operate and improve the platform, process your transactions, verify your identity, and keep your account secure. We also use your information to comply with applicable laws and regulations, including those related to responsible gaming and anti-money laundering requirements. Aggregated, anonymised data may be used internally to understand how Filipino players use the platform and to guide product improvements. We do not use your personal data to make automated decisions that significantly affect your rights without human review. Our use of your data is always proportionate to the purpose for which it was collected, and we do not retain data longer than necessary.
When We Share Your Data
We do not sell your personal information to third parties. In limited circumstances, we may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — and these partners are contractually required to handle your data securely and only for the purposes we specify. We may also disclose your information to relevant authorities if required by law, court order, or regulatory obligation. Any third party that receives your data on our behalf is bound by strict confidentiality and data protection obligations. We will always aim to notify you of any significant data sharing unless we are legally prevented from doing so.
Your Privacy Rights
As a player on phcrown, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data where there is no legitimate reason for us to continue holding it. You may also object to certain types of data processing or request that we restrict how we use your information while a concern is being resolved. To exercise any of these rights, you can reach out to us using the contact details available on the platform. We will respond to all valid data requests within a reasonable timeframe and in accordance with applicable privacy regulations. Your rights are important to us, and we are committed to handling all requests with care and transparency.
Security and Data Retention
phcrown applies industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, secure server infrastructure, and access controls that limit who within our organisation can view sensitive account information. We retain your personal data for as long as your account is active and for a reasonable period thereafter to meet our legal and compliance obligations. When data is no longer needed, it is securely deleted or anonymised. If you believe your account security has been compromised, please update your password immediately and contact our support team for assistance. You can also review our Responsible Gaming page for additional guidance on keeping your account safe.
Your Data Is Safe With Us
We take your privacy seriously at phcrown. If you have any questions about how your personal information is handled, check our FAQ or get in touch. Ready to play? Create your free account and enjoy sports betting and live casino entertainment built for Filipino players.